What Should You Do If Your Post Gets Delayed in the Review Process?
Contact us, and do it sooner than feels necessary. A stalled review is not harmless waiting: there is a timer running, and when it ends the brand is refunded and your payment is gone.
Why delay is urgent and not just annoying
An unapproved delivery is refunded to the brand automatically. About 10 days after you submitted a readable link, or as little as 3 days after the agreed publish date if the link could not be read. Nothing warns you first, and your card still reads Published & Waiting Approval the whole time.
Do these in order
1
Message the brand in the chat. Their approval is what releases the money, so this is the fastest route by a wide margin. Most stalls are a brand who has not opened the app.
2
Check your email, including spam. A brand disapproval is sent by email only, so what looks like a delay is sometimes a decision you did not see.
3
Contact support through Settings, then Get Help, or by email at [email protected].
4
Give us the brand name, the campaign, the date you posted and the link you submitted. An admin can review and approve the delivery directly.
What to include so it can be resolved in one message
The link you submitted, exactly as you submitted it.
The date you posted and the date you submitted.
The brand and campaign name.
A screenshot of the offer card showing its current status.
Good to know
If you submitted an Instagram story, say so. Stories cannot be fetched, which means your deadline was never extended by 7 days and the deal may be days rather than weeks from being refunded. That changes how urgently it needs handling.
If it has already been refunded
Tell us anyway. An admin can still approve a delivery after a refund, which re-charges the brand’s wallet, and we can look at a manual payout where the delivery was genuinely on time and correct. Do not delete the post while this is being looked at, because the post is the evidence.
Why this helps you
An admin can approve a delivery without the brand, which is the backstop for exactly this situation. A brand going quiet does not have to cost you the payment, as long as we hear about it while the money is still held.