Can a Failed Deal Be Recovered or Reinstated?
Usually yes, and the answer turns entirely on one question: has the brand been refunded yet? Before the refund you can fix it yourself in about a minute. After it, you cannot.
Which situation are you in?
| Money still in escrow | Brand already refunded | |
|---|---|---|
| What the card shows | Failed, with buttons still available | The offer failed to be delivered, no buttons |
| Can you rescue it? | Yes, by yourself | No |
| How | Submit the post URL, or tap Extend Deadline | Only the brand can restart it, and they pay again |
| Does support need to be involved? | No | Support cannot reverse a refund either |
While the money is still in escrow
1
Open the deal chat.
2
Publish the post and tap Submit Post URL. The deal becomes healthy again and the date moves 7 days ahead.
3
Or tap Extend Deadline and pick a later date. It applies immediately, with no approval needed from the brand.
4
Message the brand so they know it is coming.
Good to know
Your extension counter resets when a deal expires. So even if you had already used your one extension before the deadline, you get another one after the deal fails, as long as the money is still held.
Important
The refund is 3 days after the agreed publish date if you submitted nothing, and about 10 days after submission if you submitted a readable link. Act inside that window. See the timeline after a missed date.
After the refund
The money is back in the brand’s wallet. From their inbox they can use Restart the Deal by Extending the Date, which puts the offer back with a new date and charges them again. A brand who still wants the post will usually do it, which is why a message explaining what happened is worth sending even at that stage.
If you had already posted and the brand is happy with it, they can also simply approve the delivery from their inbox. That releases your payment, though it takes the offer price from their wallet a second time, so they need the balance for it.
Why this helps you
The grace windows and the revive-on-submit behaviour are both there to stop a single missed date destroying a collaboration. Nearly every failed deal is recoverable if it is noticed in the first few days.